By James Simons-
The bank account of an East London woman was mysteriously overdrawn by a total of £1.5 million overdrawn.
Kulsom Jan, the woman affected, discovered the issue on April 23 when two of her Barclays accounts and an account that she shared with her father were each £500,000 overdrawn, and sought an explanation form her bank, only to be left without being given one immediately.
Barclays bank has a bad reputation for letting down customers, despite having 24 million customers and clients and 25,000 colleagues.
The bank officially says its strategy ”is about building long-term, meaningful relationships with our customers”, but its track record suggests the contrary , if the experience of one of its dejected customer is anything to go by.
Only a few months ago, several customers complained of being locked out of their accounts.
The disappointed East Londoner told the Newham Recorder that she visited her Barclays branch to raise the complaint, only to be originally told there was nothing she could do.
She told the paper that the staff were confused, they didn’t know what was happening – there were no notes on the system when they opened the accounts.”
Kulsom then claimed she was given “misinformation” about the system, and contrary to the claim she would be contacted within 24 hours, she heard nothing for 9 days.
When confronted by The Eye Of Media.Com, the bank repeated a lame generic statement it gave to the Recorder, which red: Barclays Bank has been complying with its legal and regulatory obligations. We are unable to share any further information.”
Its inability to share any more information amounts to having positive information to share to defend its position.