British Gambling Commission Fines LeoVegas £1.3m For Failings Setting Triggers Too High

British Gambling Commission Fines LeoVegas £1.3m For Failings Setting Triggers Too High

By David Young-

The British Gambling  Commission  has fined Leo Vegas £1.3m for  breaching a number of licensing conditions.

The Commission found  that between October 2019 and October 2020, LeoVegas breached a number of its licence conditions.

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LeoVegas AB is a Swedish mobile gaming company and provider of online casino and sports betting services such as table games, video slots, progressive jackpots, video poker and live betting to a number of international market

The regulator said the social responsibility failures included LeoVegas setting spend triggers for safer gambling team customer review that were significantly higher than the average customer’s spend without any explanation as to how this was appropriate.

The breaches were unacceptable and contrary to standard policies expected of a gambling agency.

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The operator was also found to have set the point at which customers were made to take a 45-minute cool-off period at six hours of play, without explaining why.

As well as its triggers being set too high, the Commission said LeoVegas also failed to act on its own policy of interacting with customers that had denied deposits, cancelled withdrawals, long gaming sessions or gambling sessions that took place late at night or early in the morning

In addition, the Commission said LeoVegas did not sufficiently take into account guidance issued by the regulator in 2019 on customer interaction. The AML failures included setting financial triggers for anti-money laundering reviews too high.

A financial trigger is a condition that triggers an investor to make a trade or take a specific action, such as buying or selling a financial product such as a stock, option, futures contract, bond, or currency

Ineffective Threshhold  Triggers

The Commission said LeoVegas also “relied too heavily on ineffective threshold triggers and inadequate information” to determine how much a player can spend. This meant there were no limits set on spending by gambers.

The regulator also said that there were inappropriate controls to stop players that LeoVegas knew little about spending a large amount of money in a short space of time.

Specific rule breaches included  anti-money laundering, which relate to the prevention of money laundering and terrorist financing, as well as paragraph 1 of licence condition 12.1.2, also in reference to AML.

LeoVegas was also found to have failed to comply with standard requirements of social responsibility code of practice  in relation to customer interaction.

In addition, the Commission said LeoVegas did not comply with SRCP 3.9.1 regarding the identification of customers and failed to act in accordance with ordinary code provision (OCP) 2.1.1 in reference to AML.

LeoVegas, which runs,,, and, will also receive an official warning and undergo an audit to ensure it is effectively implementing AML and social responsibility policies, procedures and controls.

Remedial Action

The regulator noted that LeoVegas cooperated with the Commission throughout the investigation and has taken appropriate remedial action to address the identified failings.

“We identified this through focused compliance activity and we will continue to take action against other operators if they do not learn the lessons our enforcement work is providing,” the Commission’s director of enforcement and intelligence, Leanne Oxley, said.

“This case is a further example of operators failing to protect customers and failing to be alive to money laundering risks within their business.”

LeoVegas may soon be acquired by land-based giant MGM Resorts, after the LeoVegas board unanimously recommended shareholders approve an acquisition offer from MGM. MGM will pay SEK61 (£4.90/€5.85/$6.16) per share to acquire all of LeoVegas’ share capital. MGM said it will finance the deal through its existing cash reserves.

However, a month after the offer was announced, the Swedish Economic Crime Authority launched a preliminary investigation into suspected insider trading in LeoVegas’ shares related to the deal.

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