By Gabriel Princewill-
Vodafone must bring improved quality along with its ambitious plans of job creation.
The global network are on a positive mission to create 2,100 jobs across the UK. The news comes a day after it announced hundreds of job cuts at its Newbury headquarters.
Reeling from a wide pool of bad publicity over its poor ethics and questionable integrity, Vodaphone are at least bringing something priceless and valuable to the table. The creation of jobs will always be a valued goal and accomplishment with fruitful yields.
Fined £4.6m by ofcom in 2016 for ”serious breaches of consumer protection rules”, the network is currently the least credible of all the network providers in the Uk. The fine meted out by ofcom was the largest ever to a network provider. It served to highlight a flagrant level of negligence and breach of trust by the company, who are now publicising their aspiration to create more jobs and invariably add to the UK’s labour force.
An increase in its manpower should automatically embody a much improved level of diligence and accountability, in marked contrast with the shameful and reckless conduct they exhibited last year that induced the record breaking fine against them. The eye of media.com also caught vodafone displaying a similar level of negligence with one of our members, compelling a report to their Ombudsman who is still investigating the bitter complaint of overcharges to which they failed to address for eight whole months.
An expansion of its existing customer service centres with 800 additional posts in Manchester, about 150 in Newark, more than 150 in Stoke-on-Trent and about 100 in Glasgow evidences the large amount of capital at their disposal. The more reason they should never have hesitated to appease genuine complainants of overcharges, and maintain a good reputation, instead of ostensibly substituting quality and integrity for financial accumulation.
The diversification of its customer base will widen its presence, but it beehoves network bosses to also ensure the highest level of training in customer services than hjas previusly been the case.
Its third-party customer service partners will create another 600 jobs in Newcastle, nearly 200 roles in the west of Scotland, and 100 in Cardiff.
SERVICE
Vodafone says the jobs would improve the quality of service for its 18 million UK customers and was part of a wider, three-year, £2bn investment programme in network and services.
“These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment,” said Vodafone UK chief executive Nick Jeffery said The firm said the jobs would improve the quality of service for its 18 million UK customers, and was part of a wider, three-year, £2bn investment programme in network and services. With 12,500 members of staff in the UK, the company is looking to more than triple that with its new initiative. Seeing is believing, as they say, calling for caution when rosy promises are made, until its unfolding is witnessed.
“These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment,” Vodafone’s UK chief executive Nick Jeffery, said. That’s positive news if it is true, but we shall see.
The firm said the jobs would improve the quality of service for its 18 million UK customers, and was part of a wider, three-year, £2bn investment programme in network and services. With 12,500 members of staff in the UK, the company is looking to more than triple that with its new initiative. Seeing is believing, as they say, calling for caution when rosy promises are made, until its unfolding is witnessed.
“These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment,” Vodafone’s UK chief executive Nick Jeffery, said. That’s positive news if it is true, but we shall see.