By Ashley Young-
The UK Gambling Commission (UKGC) has released a new report that concludes gambling operators not to be providing enough support for customers. The report covers enforcement work undertaken over the last year. The Raising Standards for Consumers Enforcement Report was released last week and has revealed that operators are not doing enough to support consumers.
The report is the Commission’s second annual edition covers over 160 investigations into compliance issues the Commission has worked on over the last 12 months. How effective the UK Gambling Commission’s investigation is has been questioned by The Eye Of Media.Com after we discovered unsatisfactory mechanisms of punitive action in some cases, by allowing some culprits to escape punishment.
However, the Gambling Commission points out that investigations it has conducted has led to a number of sanctions made against operators and their senior management. Over 2,000 intelligence reports and hundreds of risk based compliance assessments were also carried out. However, we remain dissatisfied that the Commission is doing its very best to ensure good practise among all gambling operators.
The Gambling Commission said that operators have paid out over £19.6m in penalty packages due to failures in complying with UKGC rules and regulations. However, there has been silence about actions taken against individual transgressors based at various casino locations. Fining operators does not necessarily guarantee a safeguard against repeat offenders if the culprit remain amongst them, and can find new ways of getting around detection.
Majority of the report went into detail about how operators can improve support and customer standards in the future. Guarding against money laundering, better safe gambling standards, and more transparent and honest marketing standards should all be addressed.
Speaking about the report, Neil McArthur, UKGC chief executive, said:
”I want gambling consumers in Britain to be able to enjoy the fairest and safest gambling in the world and I want gambling operators to work with us to put customer enjoyment and safety at the top of their corporate agenda. As the report shows, we will be tough when we find operators bending the rules or failing to meet our expectations, but we also want to try and minimise the need for such action by providing advice, a programme of support material and compliance activity to help operators get things right in the first place.