By Gabriel Princewill-
Internet radio has been strongly questioned about the competence of its gloabal service, after the online provider of music world wide failed to address a problem faced by theeyeofmedia.com .
The eye of media.com subscribed to the eye of destiny radio- a platform that expands our reach to 142 countries.
The internet provider appears to have no provision that addresses any defects that occurs with its service user, and says its job is to provide a hosting platform for its many users online. The eye of media’s online internet radio was malfunctioning on the site for a number of weeks, despite operating normally via google. There appeared to be a broken link obstructing its functioning on the radio panel of the site, with both Godaddy and internet radio placing responsibility on each other. The situation has improved substantially now, but is far from consistent.
Internet radio are a popular outlet for music world wide, making expectations of them really high.
Internet radio say they are not responsible for the defect causing the radio panel to fail, and don’t get involved in technical issues relating to the site. However, the eye of media.com believes global and successful online provider of radio services should make provision for addressing technical issues that may occur to any of their customers using their platform.
The conventional wisdom coming from godaddy and internet radio is that technical issues associated with our internet radio service should be the responsibility of our developer. We can still ask why they don’t have a developer that can resolve stubborn issue on a platform being paid for by customers. There seems to be no back up plan for the eventuality of a developer getting stuck with a technical problem which could be caused by any number of issues, including hacking.
Internet radio attempted to guide us to fix a broken link back in September when the radio seized to play on our site, but all efforts to fix it failed. It wasn’t until experts from godaddy’s premium service came on board before everything was sorted. Internet radio are a popular service used by millions of music lovers all over the world. It achieves the same purpose of digital radio in the sense of providing access to music, talk shows, and everything normal radio does. The one seeming failing is that there doesn’t seem to be any back up plan to assist the unaided customer, not even at an offered fee.
Like some organisations, there is also very limited information about the number of people that operate a global radio site like internet radio. Users have no idea what to expect from them apart from as a platform for enjoying music or providing various genres of music to the world. Who for instance is in charge of internet radio, do they have a technical department? If it was clear that these services are not available because the manpower for it simply isn’t there, we would at least fully appreciate the fact that a limited team are able to provide a world wide service online that millions can benefit from.
Each time a problem has been encountered on our internet radio site, we were informed it was one our developer should solve because they can solve it, one wonders why and how? One member of our team asked: how can it be that they don’t know how to address a problem on their own platform. If Godaddy were to come on stuck with a much needed problem, and expensive in house developers could not solve it, the last resort would be expected to be internet radio themselves. They will say that they responsibilities end with the provision of a platform, but should the overall annual income they get from multiple sources not broaden their solution base?
It seems it should, but they are well within their right to say their service doesn’t extend that far. If it did, they would be liable to address the many, many potential problems that could arise from their millions of users and it would not be cost-effective. However, one can’t help wonder why they do not at least provide a financial service that attempts to solve technical problems.