By Ashley Young-
The O2 mobile phone network has been hit by problems in the West Midlands and across the Uk amid reports the provider has gone down across the UK.
Angry and disappointed customers reported problems with their 4G and data services leaving them unable to access the internet. Outages were reported across the UK, including Manchester, Birmingham, London and Southampton. It is very disappointing for this to be happening with a main mobile network provider. Other competing providers must be ridiculing them at this time.
.West Midlands Railways tweeted: “Due to an O2 Network issue, if you’re unable to download your tickets to present for validation we will accept a confirmation of booking. Ticket Barrier staff are aware of this issue.
“In the event of onboard checking of tickets, where Wi-Fi is available on board the service, you can still access the Wi-Fi connection to download and activate your ticket.” Embarrassed 02 officials confirmed the network issues on Twitter, saying: “Our technical teams are investigating reports of issues when using data.
“Voice calls are working OK. we are sorry for any inconvenience.”
O2 later tweeted: “Outage Update: One of our 3rd party suppliers has identified a software issue in their system. Our technical teams are working extremely hard to resolve this. We’d encourage you to use Wi-Fi wherever you can and we are really sorry.”
An O2 spokesman said: ‘We are aware our customers are unable to use data this morning. Our technical teams are working on the issue with high priority.
‘We are really sorry and working as hard and as fast as we can to fix this.’It later added: ‘One of our third party suppliers has identified a software issue in their system. Our technical teams are working extremely hard to resolve this.